Voice OTP Service — 220+ Countries

Voice OTP APICall-Based Authentication

Deliver one-time passwords via automated phone calls with automatic language detection across 220+ countries. Net2APP Voice OTP integrates with Asterisk AMI for reliable call origination, supports alphanumeric OTPs (A-Z, 0-9), and includes built-in 3-retry logic with full call logging.

220+

Countries Supported

Automatic MCC language detection

A-Z,0-9

Alphanumeric OTPs

Full letter + digit support

3x

Retry Logic

Automatic call retry on failure

Asterisk

AMI Integration

Reliable call origination

How Voice OTP Works

End-to-end Voice OTP delivery flow — from API request to phone call

1

API Request

Your application sends an HTTP POST request with the phone number and OTP value to the Net2APP Voice OTP API endpoint.

2

Language Detection

The system extracts the MCC (Mobile Country Code) from the destination number, maps it to the local language from a 220+ country database.

3

Audio Assembly

An audio playlist is dynamically built: greeting audio in the detected language, followed by individual audio clips for each character of the OTP (digits and letters).

4

Call Origination

Asterisk AMI originates the call to the destination number. On no-answer or failure, the system retries up to 3 times with configurable intervals.

Voice OTP Features

Enterprise-grade Voice OTP infrastructure for global authentication

MCC Language Detection

Automatic country-to-language mapping using a database of 220+ Mobile Country Codes. Supports local language voice greetings for better user comprehension.

Alphanumeric OTP Support

Full support for A-Z letters and 0-9 digits. Each character has a pre-recorded audio file. The system dynamically builds the playback sequence for any OTP value.

Asterisk AMI Integration

Deep integration with Asterisk Manager Interface for reliable call origination. Supports SIP trunking, call progress detection, and call detail recording.

3-Retry Call Logic

Automatic retry on busy signals, no-answer, or failed calls. Configurable retry count, interval, and timeout settings per Voice OTP request.

Call Logging & Analytics

Full call logs with status, duration, retry count, and timestamps. Real-time Voice OTP call monitoring via the Net2APP dashboard.

RESTful Voice OTP API

Simple HTTP API for Voice OTP integration. Trigger calls, check status, configure SIP settings, and receive webhook callbacks for delivery events.

SIP Trunk Support

Connect your own SIP trunk or use Net2APP's built-in SIP configuration. Configure multiple SIP providers with failover for high availability.

Custom Audio Greetings

Upload custom greeting audio files in multiple languages. Per-language greetings can be configured from the super admin panel.

Multi-Tenant Isolation

Each tenant has isolated Voice OTP configuration, call logs, and audio files. PostgreSQL schema-based data separation ensures complete privacy.

Voice OTP Use Cases

Where Voice OTP delivers the most value

User Authentication

Deliver OTPs for user login, account registration, and password reset flows. Voice OTP provides a reliable fallback when SMS delivery fails or is delayed.

Transaction Verification

Verify high-value financial transactions, wire transfers, and payment approvals with a phone call that reads the verification code aloud.

Account Recovery

Help users recover access to their accounts with voice-based identity verification. Works even when SMS is unavailable or the user has changed their SIM card.

Two-Factor Authentication (2FA)

Add an extra layer of security to your applications with voice-based 2FA. Users receive OTPs via phone call as a second authentication factor.

Accessibility Solutions

Voice OTP serves users with visual impairments or reading difficulties who may struggle with text-based OTP delivery methods like SMS or email.

High-Security Environments

For banking, government, and healthcare applications where SMS-based OTP is considered less secure due to SIM-swap attacks and SS7 vulnerabilities.

Voice OTP — Frequently Asked Questions

Everything you need to know about Voice OTP service

What is the difference between Voice OTP and SMS OTP?

Voice OTP delivers the one-time password via an automated phone call rather than an SMS text message. Voice OTP is useful when SMS delivery is unreliable (e.g., in regions with poor SMS infrastructure), for accessibility purposes (users with visual impairments), or as a security measure against SIM-swap attacks and SS7 vulnerabilities that can intercept SMS messages.

How does language detection work for Voice OTP calls?

Net2APP Voice OTP extracts the MCC (Mobile Country Code) from the destination phone number's country code prefix. It then maps this MCC to the most common language for that country using a database of 220+ countries. For example, a Bangladeshi number (+880) will receive the OTP in Bengali, while an Indian number (+91) will receive it in Hindi or English based on configuration.

Can I use my own SIP trunk for Voice OTP?

Yes. Net2APP Voice OTP supports custom SIP trunk configuration. You can connect your own SIP provider for call origination. The system supports multiple SIP providers with failover routing for high availability. SIP settings are configurable from the Voice OTP SIP configuration panel.

What happens if the call is not answered?

Net2APP Voice OTP includes automatic retry logic. If a call is not answered, the line is busy, or the call fails, the system will automatically retry up to 3 times with configurable intervals between attempts. The retry count and interval can be customized per request.

How do I integrate Voice OTP into my application?

Net2APP provides a RESTful HTTP API for Voice OTP integration. You send a POST request with the destination phone number and OTP value. The API authenticates using API keys with optional IP whitelisting. Integration guides and code examples are available in the documentation.

Is Voice OTP more secure than SMS OTP?

Voice OTP is generally considered more secure than SMS OTP because it is not vulnerable to SS7 signaling attacks or SIM-swap attacks that can intercept SMS messages. Voice-based delivery adds an additional layer of security for high-value transactions and sensitive authentication flows.

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